Traditionally insurance brokers in New Zealand have operated on a sales-based commission model, with higher premiums equating to higher commissions. Tandem is not your traditional insurance broker. Tandem handles client’s insurance needs on an open and transparent fee model basis, with no sales commission. We believe this approach helps foster transparency and integrity.

The insurance broking industry in New Zealand is dominated by large multinational companies. Tandem prides itself on being 100% Kiwi owned, nimble, and truly valuing its clients. With Tandem you are never ‘just another number’.

Tandem is part of Australasia’s leading insurance broking network, Insurance Advisernet. providing unrivalled choice and value for our clients. Every day we provide expertise and advice in all facets of insurance and risk management. Ultimately, we see our role as your dedicated insurance partner. Protecting what’s most important to you is what’s most important to us.

Tandem noun –  a relationship between two persons or things involving cooperative action, mutual dependence, etc. to work in tandem

Tandem’s four-point promise to you.

Trust

Trust

Tandem will earn your trust, analyse your needs and provide a cost-effective insurance solution to protect you and your business.

Advice

Advice

Tandem has no sales budget or sales meetings. Our focus is providing you with professional and helpful advice and service, including when you need it most – at claim time.

Integrity

Integrity

By operating via a transparent fee-based model, rather than on a sales commission model, this helps ensure that Tandem’s advice and service is client centric.

Value

Value

Tandem will provide a personalised, professional insurance solution and service that fits your needs and is cost effective. With insurance, value is ultimately demonstrated at claim time, and Tandem will be there at claim time to ensure we deliver on our promise to you.

OUR TEAM

Glenn Bio

Glenn Marshall

Director

Glenn has more than 25 years insurance experience, including underwriting, claims, and broking roles.

Glenn lives in sunny Napier, and prides himself on delivering client centric professional advice and great service, including at claim time. Insurance is often treated as a transactional grudge purchase, and many insurance providers have a sales-based focus. Glenn founded Tandem through a desire to offer a client centric, personalised, high-quality level of advice and service.

Glenn is happily married to Fran and has two adult sons. When not sorting out his clients’ insurance needs, Glenn likes to keep fit and healthy through swimming (including ocean swim events), cycling, hiking, and yoga.

Glenn is a Senior Associate of the Australian & New Zealand Institute of Insurance & Finance, has his New Zealand Certificate in Financial Services, and is a registered financial adviser.

0204 555 255
FSP: 110108
glenn@tandem.kiwi
 

Fran Bio

Franziska (Fran) Marshall 

Admin Support

Fran brings over 25 years secretarial and office administration support to Tandem Insurance & Advice. She has worked in various legal offices throughout New Zealand.

Fran works alongside her husband Glenn to ensure everything runs smoothly at the Tandem offices. When not working Fran enjoys going to the gym, walking and doing jigsaw puzzles.

021 1763882
fran@tandem.kiwi

Our Commitment to You

We appreciate you have many options when it comes to insuring your business and personal assets. We never take your loyalty for granted and commit to do everything in our power to earn, maintain and continue to build our trusted relationship.

As your appointed General Insurance Broker, Tandem commits to:

Conduct an analysis of your risk/needs and recommend the most appropriate covers to protect your assets and liabilities.
Recommend the appropriate insurer to match the risk.
Only recommend secure and stable insurers.
Provide alternatives on your risk retention through various excess options and access to premium funding options to allow you to pay your premiums via instalments.
Provide prompt and timely servicing of your general insurance needs to ensure you are adequately informed of issues that may affect your business.

Our Commitment to You

We appreciate you have many options when it comes to insuring your business and personal assets. We never take your loyalty for granted and commit to do everything in our power to earn, maintain and continue to build our trusted relationship.

As your appointed General Insurance Broker, Tandem commits to:

Conduct an analysis of your risk/needs and recommend the most appropriate covers to protect your assets and liabilities.

Recommend the appropriate insurer to match the risk.

Only recommend secure and stable insurers.
Provide alternatives on your risk retention through various excess options and access to premium funding options to allow you to pay your premiums via instalments.
Provide prompt and timely servicing of your general insurance needs to ensure you are adequately informed of issues that may affect your business.
Proactively assist on claims to ensure your claims are settled promptly and fairly.

Products & Services

Business Insurance
.

Having adequate general insurance cover is one of the most fundamental parts of being in business, as it provides invaluable protection against a range of risk events – from equipment and assets to legal liability – reducing financial uncertainty and protecting your livelihood and that of your workforce. Insurance companies provide a wide variety of general business insurance policies so it’s essential to get the right one for your needs.

Professional Indemnity
.

This specialised area of insurance covers liability arising from the ‘professional services’ provided by a business. Importantly, as the nature of modern business continues to change rapidly it’s no longer only for traditional occupations such as Engineers, Accountants, Doctors, Lawyers, Architects and Insurance Brokers.

Directors & Officers / Management Liability Insurance

If you have a small to medium sized private company, you could be protected by a policy that covers claims from a wide range of management liabilities, such as; directors and officers liability, company reimbursement, company liability and employment practice liability.

Property Insurance
.

A must if you have one or more business premises, Property Insurance provides financial protection in the event they are damaged or destroyed in a one-off event.

Vehicle Insurance
.

Vehicle insurance protects you against costs arising from theft and/or accidents. Your policy can be tailored to include a range of business and personal vehicles, from cars and motorbikes to vans, trucks and heavy motor vehicles.

Home & Contents Insurance
.

For most New Zealanders the family home is the largest asset they’ll ever own. This means it’s essential to protect it now with the right insurance cover. After all, no one wants to discover they’re inadequately insured when it’s too late.

Cyber Insurance
.

In the past two decades the global proliferation of digital technology, and unscrupulous figures seeking to exploit it, has seen cyber risk become one of the leading risk factors for businesses.

Business Interruption Insurance
.

From your family and employees to customers and suppliers, there are a lot of people who are dependent on your business. Given this, have you ever considered what would happen if you were unable to operate due to crucial assets being damaged or destroyed by a major event like fire, flood, significant storm damage or an earthquake?

Marine & Hull Insurance
.

Marine Insurance is designed to provide peace of mind, whether you have a pleasure craft that requires insurance or if you are moving cargo across water, land or air. Marine transit cover provides point-to-point coverage between your premises and those of your customers.

Plant & Equipment Insurance
.

If you have mobile plant and equipment, we can arrange to ensure this plant and equipment is properly insured to protect both the equipment, but importantly also the liabilities associated with its use. This product is designed to cover the smallest earthmoving machine though to the largest fixed or mobile crane – and everything in between.

Body Corporate Insurance
.

Body Corporate Insurance offers you peace of mind by providing liability cover in the event people are injured on common property. Typically it includes cover for lifts, pools, car parks, stairwells, gardens, wiring, balconies, walls, windows, ceilings and floors.

Contract Works Insurance
.

You need Contract Works Insurance in place before a peg is put into the ground. Many things can go wrong where building works are involved, whether that be at excavation or even completion stage of any project. This insurance is designed specially to provide cover against any physical damage as well as loss of building materials, fire and malicious damage.

Liability Insurance
.

Despite your best intentions sometimes accidents still happen. Today’s businesses are exposed to an ever-growing list of legal liabilities.

Rural Insurance
.

This insurance cover protects you against damage to farm buildings, contents, farm machinery, vehicles, as well as the many other assets required in your day-to-day operations.

Do you need more information? Call Glenn on 0204 555 255 or Email Us

EMAIL US

Claims

At Tandem Insurance & Advice, we believe the true test of the relationship with your Insurance Broker is when you need to make a claim.

Claims Process

We are committed to proactively assisting throughout your claim to ensure your claim is handled and settled professionally, efficiently, and fairly. This includes:

This includes:

Providing you with your Insurer’s Claim Form

Arranging for a Loss Assessor to be appointed if necessary

Advising on the completion of the Claim Form

Submitting your Claim Form to the Insurer on your behalf

Monitoring your claim.

Ensuring you receive your full policy entitlements.

Lodging a claim

Step 1. Contact us so we can discuss what has happened and carefully review the event/s against your insurance cover.

Step 2. We will send you the relevant Claim Form/s and outline any other documentation your Insurer is likely to require.

Step 3. Fill out your Claim Form with as much detail as you can. (Remember, if you have any questions, we are always here to help!)

Step 4. Post or email your completed claim back to us so we can check everything and then forward it to the Insurer on your behalf.

Local Understanding. National Strength.

Tandem are proud to be a Member Broker of Insurance Advisernet New Zealand, a network of more than 250 advisers across New Zealand and Australia. Insurance Advisernet is a principal member of the Insurance Brokers Association of New Zealand Inc. and the largest member of the publicly listed AUB Group – one of the leading general broking groups in Australasia with over 450,000 clients. This relationship gives us access to unrivalled financial strength, business efficiencies and buying power that spans every major insurer in New Zealand and Australia, even access to major overseas insurers when required.

*Disclaimer – total premiums include all taxes and levies (including GST)

*Disclaimer – total premiums include all taxes and levies (including GST)

Strength Under The Insurance Advisernet Banner

Tandem Insurance & Advice are a Member Broker of Insurance Advisernet New Zealand Ltd. Founded in 1996, Insurance Advisernet operates in both New Zealand and Australia, delivering strength that allows Tandem the benefit of maintaining its local presence whilst also being part of a national group for the products and services needed by our customers in today’s increasingly complex business world.

Visit the Insurance Advisernet Website

    Contact Us

    Need help? Contact us today by completing the form here.

    You can also find us at the following location:

    27 Colenso Avenue, Napier 4110
    0204 555 255

    Our Insurance Partners